Shipping & Returns Policy

Shipping Policy

All of our orders are sent within 48 hours, Monday – Friday 9am – 5pm. We determine the most efficient shipping carrier for your order. We currently use Royal Mail as our shipping service.

Please note payment authorisation and verification must be received before we can process your order.  

Shipping rates are calculated based upon the weight, size and location of your order. We endevour to keep shipping costs to a minimum. Before the final checkout page we will display the shipping cost of your order.

Returns Policy

We offer a 100% money back guarantee for up to 14 days after placement of your order. providing the items are their original state and have not been used. 

How to claim a refund

1. Please email us at drybrow@gmail.com to request a refund and we will send you a tracking number

2. Send your items with original packaging to drybrow™ Ltd, 45 Chaucer Crescent, Newbury, Berkshire, RG14 1TP, UK

We will refund all monies paid to us by you including any postage within 30 days, Unfortunately we cannot refund on items that have been worn, used or altered. Returned items must be packaged adequately to avoid damage 

This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.